Q. Hi Nimol! So glad we could have this chat. Looking forward to learning a bit more about you! You’ve been part of the Neonomics journey for a while, but now you’re stepping into a new role. What excites you most about becoming Head of Customer Success?

I have been part of the Neonomics journey for a while, and I've seen how our innovative solutions are transforming finance across the Nordics and Europe so far! In my previous roles from Customer Onboarding Manager to Chief of Staff to Head of Operations, I’ve gained a deep understanding of our business and the value of operational excellence. What excites me most about stepping into the role of Head of Customer Success is the chance to bring these insights directly into our customer relationships. I’m passionate about creating strong, lasting partnerships with our clients and ensuring that every interaction reflects our commitment to excellence.

In this role, I see an incredible opportunity to leverage my background to build a customer-centric strategy that not only addresses immediate challenges but also anticipates future needs and supports our shared growth.

Q: Looking back, what are some of the biggest lessons you’ve learned about working with customers in open banking?

Reflecting on my experience in open banking, a few key lessons stand out:

Building Trust: Open banking thrives on transparency and security. When customers understand how their data is used and see our commitment to protecting it, trust grows. This trust is key to building strong relationships and ensuring a smooth payment experience.

Agility: The open banking landscape is dynamic and constantly evolving. Being proactive, listening carefully to customer feedback, and quickly adapting our solutions to meet their unique challenges, that's how we deliver real value. I see myself as a dedicated advocate for our clients in this process.

Collaboration Drives Innovation: Open banking isn’t just about technology; it’s also about partnerships. By fostering open dialogue and working closely with our customers, we’ve been able to refine our offerings, anticipate emerging needs, and drive ongoing improvements together.

Q: How do you see the role of Customer Success evolving as open banking?

I see our role evolving from reactive support to proactive partnership. It’s about staying ahead of change, educating our clients, sharing timely insights, and helping them navigate new opportunities and challenges.  

There’s an abundance of opportunities within the open banking space, so it’s also a lot about exploration to deliver the best value.Working hand-in-hand with customers, we can ensure they not only adapt to the evolving landscape of open banking but truly thrive in it.
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Q: What's something about the future of open banking of open finance that excites you most?

What’s really exciting about the future of open banking is the idea that “less is more.” In a world where time is money, the ability to streamline processes, such as reducing payment processing times can make a huge impact.

By leveraging the power of data, we empower customers to make the right decisions quickly, manage their operations more efficiently, and focus on what truly matters. It’s all about creating a frictionless, data-driven experience that transforms how business is done.

Q: Lastly, tell us something about you that most people at work might not know — or a fun fact that helps us get to know you beyond Customer Success.

One fun fact about me is that I’m an enthusiastic yogi! Outside the office, I practice and teach yoga regularly, which helps keep me centered and energized. I truly believe in the power of mindfulness — not just for my own well-being, but also to bring empathy and genuine care to my work with clients.

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